How To Reach Our Concierge

The most effective way to begin your enquiry is by completing the contact form below. Providing us with your preferred dates, number of guests, and any specific interests—such as advanced diving, cultural immersion, or pure relaxation—allows our specialists to prepare a relevant and thoughtful initial response.

For more detailed discussions, complex multi-vessel charters, or specific partnership enquiries, we welcome direct communication. A conversation allows us to understand the nuances of your request, ensuring the subsequent proposal is a true reflection of your expectations. Our process is collaborative, designed to build the perfect charter from the ground up, tailored precisely to your party.

Response Time & Process

We are committed to a prompt and personal service. All initial enquiries receive a personal acknowledgement from a charter specialist within 24 hours. This is not an automated reply, but the beginning of a dialogue.

Following this, our process unfolds logically. We will schedule a brief call to refine the details of your request. Within 48 hours of that consultation, you will receive a preliminary itinerary and a curated selection of suitable vessels. This proposal is a starting point, a document we will collaboratively refine until it aligns perfectly with your vision for an unforgettable Flores phinisi voyage.

Languages We Operate In

Our primary language of communication is English. Our international concierge team is fluent and adept at managing complex arrangements for a global clientele. We ensure clarity, precision, and cultural sensitivity in all our correspondence.

Additionally, our team includes native speakers of Bahasa Indonesia, enabling seamless coordination with our local partners and on-the-ground operations throughout the archipelago. Should you require specialist guides fluent in other languages, such as Mandarin, French, or German, please specify this in your initial enquiry so we may make the necessary arrangements.

Office Hours & Time Zones

Our core operational office is based in Indonesia, operating on Central Indonesia Time (WITA; GMT+8). Standard office hours are from 9:00 AM to 5:00 PM, Monday through Friday.

We understand our clients are located across the globe. Our systems are monitored outside of standard hours to ensure timely responses to enquiries from different time zones. For urgent matters concerning an active charter, dedicated 24/7 contact details are provided to all clients to ensure constant support and peace of mind.

Visiting Flores / Komodo — Logistics

All our private charters depart from the harbour of Labuan Bajo on the western tip of Flores island. The gateway to this region is Komodo Airport (LBJ), a modern domestic airport with excellent connectivity.

The most common travel routes involve a short flight from either Bali’s Ngurah Rai International Airport (DPS) or Jakarta’s Soekarno-Hatta International Airport (CGK). Multiple daily flights are operated by reputable airlines. Our team can advise on the most reliable carriers and optimal flight timings to align with your charter’s departure. We can also arrange seamless, private ground transfers from the airport to your vessel or pre-charter accommodation.

Frequently Asked Questions

What is the best time of year to charter a phinisi in Komodo?

The prime sailing season in the Komodo National Park runs from April to November during the dry season. These months offer calm seas, clear skies, and excellent visibility for diving and snorkelling. The shoulder months of April, May, and October often provide the perfect balance of superb weather and fewer visitors. The wet season, from December to March, can bring rain and rougher seas, though charters are still possible.

What is typically included in the charter price?

Our charter rates are typically all-inclusive. This covers the exclusive use of the phinisi and its crew, all meals and non-alcoholic beverages, and standard activities like snorkelling, kayaking, and trekking with park rangers. Inclusions such as diving, alcoholic beverages, park entrance fees, and crew gratuities vary by vessel. We provide a transparent breakdown of all costs in our formal proposal, ensuring no surprises.

Can you accommodate specific dietary requirements?

Absolutely. Our on-board chefs are highly skilled in catering to a wide range of dietary needs, including vegetarian, vegan, gluten-free, and specific allergies. We gather detailed dietary information from all guests well in advance of the charter. This allows our team to provision the vessel accordingly, ensuring a safe, delicious, and seamless culinary experience throughout your voyage in the remote archipelago.

Is there internet connectivity on board?

Connectivity at sea in the Komodo archipelago is limited and should not be relied upon for consistent, high-speed use. Most vessels are equipped with satellite phones for emergency communication. Some may offer limited Wi-Fi via satellite or cellular data when in range of coastal towers, often at an additional cost. We encourage guests to embrace the opportunity to disconnect and immerse themselves in the natural environment.

What is the booking and payment process?

To secure your charter, a deposit of 50% of the total charter fee is required upon signing the agreement. The final balance is typically due 60 to 90 days prior to the departure date. Payments are accepted via international bank transfer. Our clear and professional process ensures your booking is confirmed efficiently, with all terms and conditions outlined in a comprehensive charter agreement for your review.

Are the phinisi yachts and crew fully certified for safety?

Guest safety is our paramount concern. Every vessel in our portfolio is subject to a rigorous vetting process, ensuring it meets or exceeds international maritime safety standards. This includes modern navigation and communication equipment, life rafts, and fire suppression systems. All crew members are professionally certified, with extensive experience in the Komodo region and regular training in first aid and emergency procedures.

Do I need to purchase travel insurance?

We strongly recommend that all guests purchase comprehensive travel and medical insurance. Your policy should cover trip cancellation, emergency medical evacuation, and any specific activities you plan to enjoy, such as scuba diving. While we maintain the highest safety standards, insurance provides essential peace of mind for unforeseen circumstances in a remote travel destination like the Komodo National Park.

How are crew gratuities handled?

Gratuities for the crew are not included in the charter fee and are left to the client’s discretion. If you are pleased with the service, a gratuity of 5-10% of the charter fee is customary in the industry. It can be given to the captain at the end of your voyage, who will then distribute it among all crew members. This is a personal way to show appreciation for their hard work and dedication.

What should I pack for a Flores phinisi journey?

Life on board is relaxed. Pack lightweight clothing, swimwear, and comfortable footwear for island treks, such as walking shoes or trainers. A light jacket or long-sleeved shirt is useful for cooler evenings. Essential items include high-SPF sun cream, a wide-brimmed hat, sunglasses, and any personal medications. We provide reef-safe sunscreen and basic toiletries, but we recommend bringing your preferred items.

Are children welcome on a private charter?

A private phinisi charter is a remarkable experience for families. We can recommend vessels that are particularly well-suited for children, with features like safety netting and crews experienced in hosting younger guests. Activities can be tailored to all ages, from gentle snorkelling in sheltered bays to wildlife spotting and beachcombing. Please inform us of the ages of your children so we can ensure the perfect family-friendly setup.